Billing & Payments
We're here to make billing simple, transparent, and stress-free. Real people. Real answers. No runaround.
We've Got You Covered 💙
At NetWest Online, we know that dealing with bills can sometimes be confusing or stressful. That's why our billing team is made up of friendly, knowledgeable people who genuinely want to help.
Whether you have a question about a charge, need to update your payment method, or just want to make sure everything looks right — we're just a call or email away.
No long hold times. No complicated phone trees. Just a real person ready to help.
Reach Our Billing Team
Our billing specialists are available Monday–Friday during business hours. We'll get back to you fast!
How Can We Help You?
Here are some of the most common reasons customers reach out to our billing team:
Questions About Your Bill
Don't understand a charge? We'll walk you through your statement line by line. Just reach out — we're happy to explain everything clearly.
Payment Arrangements
Going through a tough time? We understand. Contact us and we'll do our best to work with you on a payment arrangement that fits your situation.
Past Due Accounts
If your account is past due, don't wait — call us right away. The sooner you reach out, the more options we have to keep your service connected.
General Billing Questions
Wondering when your bill is due, how service fees work, or how to update your contact info? We've got answers — just ask!
Simple, Transparent Billing
Your bill is due at the beginning of your monthly cycle. No hidden fees, no surprises.
Auto Pay Enrollment
Fill out the form below to enroll — or download the PDF to mail in.
Auto Pay is the easiest way to manage your NetWest Online account. Enroll once and your monthly service fee is paid automatically — keeping your service uninterrupted. Simply fill out the form below and our billing team will confirm your enrollment.
Never Miss a Payment
Your bill is paid automatically each month — no more worrying about due dates or late fees.
Secure & Encrypted
Your payment information is encrypted and stored securely. We do not share your financial data with third parties.
Flexible Payment Methods
We accept all major credit cards (Visa, Mastercard, Discover, American Express) as well as bank account (ACH) direct debit.
Automatic Payment Authorization Form
I hereby authorize NetWest AutoPay to charge, on behalf of NetWest Online Inc., the monthly amount shown below to the checking or credit card account listed.
We're always happy to help!
Don't hesitate to reach out with any billing question, big or small. We treat every customer like a neighbor — because in West Texas, you probably are!