Remote Hands Services in West Texas
Your equipment. Our hands. No travel required.
When your servers are collocated in a data center, you occasionally need someone to physically interact with your equipment — whether that's racking a new server, replacing a failed drive, or simply rebooting a locked-up system.
NetWest provides remote hands services from our Network Operations Center in Odessa, Texas. Our local technicians act as your on-site team, performing physical tasks on your equipment so you don't have to travel to the facility.
Available exclusively to our colocation customers, remote hands services save your business time and travel costs while ensuring your infrastructure is managed by experienced, local West Texas technicians who know your equipment.
Remote Hands Capabilities
Equipment Installation
Professional racking, cabling, and configuration of your equipment in our NOC.
- Server rack-and-stack
- Cable management and labeling
- Initial configuration
- Power and network connection
Reboots & Resets
Quick physical reboots and resets without a site visit from your team.
- Server power cycles
- Equipment resets
- Console access
- Status verification
Hardware Replacement
Coordination and assistance with hardware swaps and component replacements.
- Drive replacement
- Component swapping
- Vendor coordination
- Replacement verification
Cable Management
Professional cable management ensures a clean, maintainable infrastructure.
- Cable organization
- Patch panel management
- Labeling and documentation
- Connection troubleshooting
Visual Inspection
On-site visual checks and status reporting for your equipment.
- LED status verification
- Physical inspection
- Environmental checks
- Photo documentation
Troubleshooting
Basic on-site troubleshooting to help diagnose and resolve hardware issues.
- Physical connectivity checks
- Console-level diagnostics
- Issue documentation
- Remote coordination
On-site equipment installation and maintenance
Ideal For
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