Other Support

For anything not covered elsewhere — we're here to help with all your NetWest needs.

Can't find what you're looking for in our FAQ or other support resources? Our team handles a wide range of requests and is happy to assist with whatever you need.

Contact Us

General Support Line

(432) 550-8766

Reach our main support line for any question — billing, technical issues, new service inquiries, or anything else.

General Questions

comments@nwol.net

Send us an email for general inquiries, feedback, or questions about our services and coverage area.

Technical Support

support@nwol.net

Email our technical team directly for help with connection issues, equipment, email setup, and more.

Billing Department

Billing@nwol.net

Contact billing for questions about your invoice, payment methods, Auto Pay enrollment, or account changes.

Office Location

5000 E. University Blvd #11, Odessa, TX 79762

Monday – Friday, business hours

Common Requests We Handle

Email account setup and configuration

Password resets for your NetWest account

Equipment pickup, return, or replacement

Service upgrade or plan changes

Moving service to a new address

Cancellation requests

Coverage area inquiries

Business account management